Privacy Policy

The Lodge Retirement Community

Website: thelodgeretirementcommunity.com

Last Updated: October 21, 2026

1. About This Privacy Policy

This Privacy Policy describes how The Lodge Retirement Community, located at 411 E. Carpenter Lane, Sisters, Oregon 97759 (“The Lodge,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website at thelodgeretirementcommunity.com (the “Website”), submit a form or request through the Website, or communicate with us by telephone, text message, or email. CRH Northwest is the legal representative for The Lodge Retirement Community.

This Privacy Policy applies to information submitted through the Website and to our related communications from any visitor, including prospective residents, current residents, residents’ family members, referral sources, vendors, and members of the public. If you are a current resident or a family member of a resident, this Privacy Policy describes how information you submit through the Website and related inquiries is handled.

Separate residency, service, or care-related records may be governed by additional agreements, notices, and applicable laws. Where a written agreement or notice applies to a particular record or relationship, that agreement or notice governs that record or relationship. This Privacy Policy applies in addition to it to the extent the information is collected through the Website or through our general communications.

This Privacy Policy is a notice describing our privacy practices. It is not part of our Website Terms of Use, and it is not a contract. Our Website Terms of Use separately govern your use of the Website.

2. Information We Collect

2.1 Information you provide. When you use our forms or request information, we may collect the information you choose to provide. This may include your name, telephone number, email address, mailing address, the name of the person you are contacting about, the reason for your request, your preferred contact method, requested tour or visit dates, and the content of your message. If you submit a review, testimonial, or other feedback, we may also collect the content you provide and any identifying information you include.

2.2 Telephone calls and voicemail. When you call us or receive a call from us, we may collect the information you provide during the call, including your name, contact details, and the reason for the call. Most calls are recorded, and a recording notification is provided whenever a call is recorded. If you leave a voicemail message, we may keep the message and the telephone number from which it was left.

2.3 Text messages and emails. When you communicate with us by text message or email, we collect the contents of those messages, your telephone number or email address, and the date and time of the communication. We may also keep records of messages we send to you.

2.4 Information collected automatically. When you visit the Website, certain information may be collected automatically through cookies, tags, and similar technologies described in Section 6. Depending on the tools in use, this may include your Internet Protocol (IP) address, browser type, device type, operating system, referring page, pages you visit, the date and time of your visit, and information about how you interact with the Website.

2.5 Information from social media, listings, and directories. If you interact with our pages on social media platforms or with our listings on third-party directories, search services, or mapping services, we may receive information those services make available to us, such as your public profile, comments, reviews, or messages you send to us through those services. Those services collect and use information under their own privacy policies.

2.6 Employment applications. If you apply for a position through an employment-related page or communication, separate notices may apply to information you provide in that process. This Privacy Policy describes information collected through the Website and our general communications, not employment records.

3. How We Use Information

We use the information we collect for the following purposes:

1.to respond to your inquiries and requests, including requests for information, brochures, or tours;

2.to schedule, confirm, change, or follow up on tours and visits;

3.to communicate with you about your inquiry and to provide information you have asked for;

4.to document our communications with prospective residents, families, and other visitors;

5.to operate, maintain, secure, and improve the Website and our communications;

6.to analyze how the Website is used so we can improve its content and usability;

7.to review and publish feedback, reviews, or testimonials, where you have approved publication or applicable law permits it;

8.to send marketing or promotional messages, where permitted by law and consistent with the choices described in Section 5;

9.to comply with legal obligations, respond to lawful requests, and protect the rights, property, and safety of The Lodge, our residents, our staff, our visitors, and others; and

10.for other legitimate business purposes that are consistent with this Privacy Policy and applicable law.

An inquiry or request you submit through the Website, such as a request for information or a tour, may lead to further communications, scheduling, or other steps in our process for prospective residents. Submitting a form on the Website does not by itself create a residency agreement, reserve an apartment, or establish an admission or service arrangement. Any such arrangement is made only through the applicable written agreement and the steps described in that agreement. Decisions about admission, services, and care are made in accordance with those agreements and applicable law.

4. Telephone Calls and Recordings

Telephone calls to and from The Lodge Retirement Community may be recorded or monitored for legitimate business purposes. Most calls are recorded, although not every call is necessarily recorded. A recording notification is provided whenever a call is recorded.

Call recordings may be used for legitimate business purposes, such as responding to inquiries, scheduling and following up on tours, and documenting communications. Recordings may be disclosed as described in Section 7.

Telephone communications may be managed through authorized service providers that support our communications systems. If you do not wish to be recorded, you may end the call and contact us another way, such as by email or in writing, to the extent that is practical for your request.

5. Text Messages, Emails, and Your Choices

We may send you text messages or emails in response to your inquiry, to schedule or confirm a tour, or to provide information you have asked for. These messages relate to your request. They are not marketing messages, although they may be sent through the same systems we use for other communications.

We send marketing or promotional text messages and emails only as permitted by applicable law. Each marketing message identifies us as the sender and includes a means to opt out. You may ask us at any time to stop sending marketing or promotional messages by using the opt-out method included in the message or by contacting us using the information in Section 12. Opting out of marketing messages does not affect messages related to a request you have made, such as a tour confirmation.

6. Cookies, Analytics, and Similar Technologies

6.1 Google Tag Manager. The Website uses Google Tag Manager to manage website tags and related technologies. The information collected and processed depends on the individual tags and services enabled through this system. These may include tools used for website analytics, performance measurement, and advertising. Where third-party technologies collect or process information, their respective privacy policies may also apply.

6.2 Embedded forms and scheduling tools. The Website includes embedded forms and scheduling tools provided by third-party service providers. When you use one of these tools, the information you enter is processed by that provider on our behalf, and the tool may collect technical information about your visit. Section 7.1 describes the categories of service providers that support these tools.

6.3 Other technologies. The Website may also use cookies, pixels, and similar technologies, including analytics, advertising, and social media tools. The tools in use may change over time, and this Privacy Policy describes the categories of technologies that may be used rather than every tool in use at any given time.

6.4 Your choices. Most web browsers allow you to control cookies through their settings. You may be able to delete cookies, block them, or set your browser to notify you when cookies are sent. Blocking some cookies may affect how the Website works. Where applicable law requires us to honor a universal opt-out signal, such as the Global Privacy Control, we will do so for the uses that the law covers.

7. How We Share Information

We do not share personal information except as described in this Section.

7.1 Service providers. We share information with service providers that help us operate the Website and our communications. These providers may include companies that host the Website; operate embedded forms, scheduling tools, and telephone, text messaging, and email systems; store records; and provide analytics or other technical services. They may access information only to perform services for us and are expected to protect it.

7.2 Market Central Hub. Kristyl Media, a marketing services firm that supports The Lodge, provides Market Central Hub, a customer relationship management and communications platform. Information you provide through certain Website forms, and information from our telephone and messaging communications, may be processed in Market Central Hub to manage inquiries, contact records, follow-up, and related communications. Kristyl Media acts as a service provider in connection with that platform.

7.3 Legal and safety purposes. We may disclose information when we believe in good faith that disclosure is required by law, is necessary to respond to a valid legal process, or is necessary to protect the rights, property, or safety of The Lodge, our residents, our staff, our visitors, or others.

7.4 Business transfers. If The Lodge or its operations are sold, merged, reorganized, or transferred in whole or in part, personal information may be transferred as part of that transaction, subject to applicable law.

7.5 With your permission. We may share information with others when you ask us to or give us permission to do so.

7.6 Analytics and advertising providers. Where analytics or advertising tools are in use, certain identifiers and usage information may be shared with those providers. Under some state privacy laws, sharing information for targeted advertising may be treated as a sale or as sharing that you have the right to opt out of. Section 9 describes the choices available to you.

8. Sensitive Information

Please do not submit detailed medical information, diagnoses, medications, or other sensitive health information through a form, email, or message on the Website. If you do share such information with us, we will handle it in accordance with this Privacy Policy and applicable law. This Privacy Policy does not state that any particular communication or record is subject to any specific federal health privacy law.

If you have a health or care-related question, please contact us by telephone or in person so that our team can respond appropriately.

9. Your Privacy Choices and Rights

9.1 Rights that may apply to you. Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information. These may include the right to:

1.confirm whether we process your personal information;

2.access or obtain a copy of your personal information;

3.correct inaccurate personal information;

4.delete personal information, subject to legal exceptions;

5.opt out of the sale of personal information, of sharing for targeted advertising, or of certain profiling, where those activities occur; and

6.appeal our decision on a request, where applicable law provides that right.

Applicable law determines which of these rights apply, the scope of each right, and any exceptions.

9.2 Making a request. To make a request, contact us using the information in Section 12. We may need to verify your identity before responding, and we may ask for information reasonably necessary for that purpose. If you use an authorized agent to make a request on your behalf, we may require proof of that authority. We will respond to requests as required by applicable law.

9.3 Appeals. If applicable law gives you a right to appeal our decision on a request, you may submit an appeal by contacting us using the information in Section 12. Please state that you are appealing a decision and include any request reference you have. We will respond to appeals as required by applicable law and will tell you in writing the outcome and any further options available to you under applicable law.

9.4 No discrimination. We will not discriminate against you for exercising a privacy right.

10. Data Security

We take reasonable steps intended to protect personal information against unauthorized access, use, disclosure, alteration, and loss. No method of transmission over the internet or by telephone, and no method of storage, is completely secure, and we cannot guarantee absolute security.

If we become aware of a security incident involving personal information, we will provide any notice required by applicable law.

11. Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to your requests, to maintain records of our communications, and to meet legal, accounting, and operational requirements. When information is no longer needed for those purposes, we take steps to delete or de-identify it, unless applicable law requires us to keep it longer.

This principle applies to call recordings, voicemail messages, text messages, emails, and form submissions.

12. Contact Information

For questions about this Privacy Policy, to make a privacy request, or to submit an appeal, please contact:

The Lodge Retirement Community
411 E. Carpenter Lane
Sisters, Oregon 97759
Telephone: 541-348-6500
Email: info@thelodgerc.com

Legal representative: CRH Northwest
PO Box 1410
Bend, Oregon 97709

13. Children’s Privacy

The Website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Website, please contact us using the information in Section 12, and we will take appropriate steps to address it.

14. Third-Party Links and Services

The Website may link to or use services operated by third parties, such as social media platforms, mapping services, directories, and scheduling tools. Those third parties collect and use information under their own privacy policies, which this Privacy Policy does not govern. We encourage you to review the privacy policies of those services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Website and update the “Last Updated” date. Where applicable law requires notice or consent for a change in how we use personal information, we will provide that notice or obtain that consent in the manner the law requires.

16. Relationship to Other Documents

This Privacy Policy is a separate notice. It is not incorporated into the Website Terms of Use and does not form part of those Terms as a contract. The Website Terms of Use govern your use of the Website. Residency, service, and care agreements govern their own subject matter, subject to Section 1.

Last Updated: October 21, 2026