Website Terms of Use

The Lodge Retirement Community

Website: thelodgeretirementcommunity.com

Last Updated: October 21, 2026

1. Agreement and Acceptance

These Website Terms of Use (these “Terms”) govern your access to and use of the website at thelodgeretirementcommunity.com and its related pages (together, the “Website”).

The Website provides information about The Lodge Retirement Community, located at 411 E. Carpenter Lane, Sisters, Oregon 97759 (“The Lodge”). CRH Northwest is the legal representative for The Lodge Retirement Community. In these Terms, “we,” “us,” and “our” refer to The Lodge Retirement Community and, as the context requires, to CRH Northwest as its legal representative.

By using the Website, you agree to these Terms. If you do not agree, please do not use the Website. Some features may be subject to additional notices displayed on the page where they appear. Our handling of personal information is described in our separate Privacy Policy, which is not part of these Terms.

2. Who These Terms Apply To

These Terms apply to anyone who visits the Website, including residents, residents’ family members, prospective residents, adult children and other family decision-makers, referral sources, vendors, members of the news media, and members of the public.

The Website is intended for adults. If you are under 18, please use the Website only with a parent or guardian.

3. What the Website Is and Is Not

3.1 Informational purpose. The Website provides general information about The Lodge, including its location, apartments, dining, activities, amenities, community life, and how to contact us or request a tour. The Website is provided for general reference and to help you decide whether to contact us.

3.2 No user accounts, purchases, or payments. The Website does not provide user accounts, online purchases, subscriptions, or online payment functions. If any such function is added in the future, we will describe its terms at that time.

3.3 Not a residency or service agreement. Nothing on the Website is a residency agreement, lease, rental agreement, admissions agreement, care agreement, contract for services, or offer to rent or provide housing or services. Any residency or service relationship exists only under a separate written agreement signed by the applicable parties. That agreement will control over anything stated on the Website.

3.4 Services and availability. The Website describes services and programs that The Lodge offers or may offer. These descriptions are general and may not reflect current availability. A service, offering, or program described on the Website is available only when we confirm it to you in writing. Availability may depend on the apartment, the individual’s needs, applicable laws and licensing requirements, and the terms of a written agreement. This applies to any short-term stay, respite option, day program, in-apartment support, or other offering. Please contact us to confirm any service before making a decision based on it.

Where the Website refers to services provided by independent third parties, such as home health, therapy, or other outside providers, those providers are not part of The Lodge unless we state otherwise. We do not provide or guarantee their services. A reference to a third-party provider is not an endorsement.

3.5 Not medical, nursing, legal, financial, or tax advice. Content on the Website, including descriptions of wellness, dining, therapy, transportation, and other health-related topics, does not constitute medical, nursing, legal, financial, or tax advice. The Website does not provide medical treatment. Decisions about health, care, or housing should be made with qualified professionals, including the prospective resident’s physician, and with the advice of your own advisors.

3.6 Emergencies. The Website is not a means of reporting an emergency. If you or someone else is in danger or needs urgent medical help, call 911 or your local emergency number.

3.7 Equal housing opportunity. The Lodge Retirement Community is an Equal Housing Opportunity provider. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, familial status, source of income, disability, or any other protected class under federal, state, or local law.

4. Accuracy of Information

4.1 Efforts to keep information current. We make reasonable efforts to keep Website information accurate and current. Information about availability, pricing, rates, fees, floor plans, promotions, dining, activities, events, and staffing can change without notice.

4.2 No guarantee. We do not warrant that Website information is complete, accurate, or current at any given time. Pricing, availability, and other terms are confirmed only in a written residency or service agreement or in written confirmation from The Lodge.

4.3 Photographs and images. Photographs, renderings, and video may show the community at the time of filming, or they may be illustrative. Some apartments or amenities may differ from what is shown, and some features may be described as coming soon or subject to change.

4.4 Testimonials and comments. Testimonials and comments that appear on the Website are statements by the individuals who provided them. They reflect those individuals’ experiences and opinions, do not guarantee any particular result, and may not be typical of every person’s experience.

5. Acceptable Use

5.1 Prohibited conduct. You agree that you will not:

1.use the Website for any unlawful purpose or in violation of these Terms;

2.attempt to gain unauthorized access to the Website, its servers, or related systems, or interfere with its operation;

3.introduce viruses, malware, or other harmful code;

4.use automated tools to copy or harvest the Website’s content or data in a manner that burdens our systems or violates these Terms, except as permitted in Section 5.2;

5.misrepresent your identity or your relationship to any person, including presenting yourself as a resident or family member of a resident when you are not;

6.submit false information through any form, or knowingly make false statements of fact through the Website;

7.use the Website to send unsolicited advertising, spam, or commercial messages;

8.post or transmit content that is threatening, harassing, obscene, unlawfully discriminatory, or that violates another person’s privacy or legal rights; or

9.use the Website to impersonate The Lodge, its staff, or any resident.

5.2 Activities these Terms do not restrict. Nothing in these Terms prohibits:

1.search engines, through their standard crawlers, from indexing and displaying Website content in search results;

2.assistive technologies, such as screen readers, screen magnifiers, voice-control software, and browser accessibility tools, from accessing the Website;

3.automated tools that people use to access Website content for personal, accessibility, or research purposes; or

4.AI-powered search, answer, or discovery tools from accessing publicly available pages, provided they do not violate Section 5.1 or any technical access instructions we publish, such as robots.txt directives.

We may use reasonable technical measures to limit traffic that threatens the availability or security of the Website.

5.3 Honest reviews, complaints, and legal rights. These Terms do not restrict you from sharing an honest opinion about The Lodge or its services, including a negative opinion, in a review or elsewhere. Nothing in these Terms limits any right you have under applicable law, including your right to contact a government agency, file a complaint, participate in an investigation, or exercise rights relating to your personal information.

5.4 Enforcement. If we reasonably believe that a user has violated these Terms, we may remove content, restrict access to the Website, or take other reasonable steps, in each case as permitted by applicable law.

6. Website Inquiries, Tour Requests, and Communications

6.1 Forms and requests. The Website offers forms and tools for requesting information, scheduling tours, or contacting us. Some of these tools are operated by service providers that support our forms, scheduling, and telephone and messaging systems. When you submit a form or request, we may use the information you provide to respond to your request. Our Privacy Policy describes what information we collect through the Website, how we use it, and how it is shared.

6.2 Sensitive information. Please do not include detailed medical information, diagnoses, medications, or other sensitive health information in a form, email, or message submitted through the Website. If you have a health or care-related question, please contact us by telephone or in person so that our team can respond appropriately.

6.3 No reservation or guarantee of response. Submitting a form does not create a contract, reserve an apartment, reserve a tour, or guarantee a response. Tours and other offerings are available only as we confirm in writing, and availability depends on our schedule and applicable requirements. A form option that refers to a stay, program, or service is a request for information only unless we confirm it in writing.

6.4 Telephone calls. Telephone calls to and from The Lodge Retirement Community may be recorded or monitored for legitimate business purposes. Most calls are recorded, although not every call is necessarily recorded. A recording notification is provided whenever a call is recorded. Telephone communications may be managed through authorized service providers supporting our communications systems. Additional information about how personal information is handled is provided in our Privacy Policy.

6.5 Text messages and emails. We may contact you by telephone, email, or text message in response to your request, to schedule or confirm a tour, or to provide information you have requested. These messages relate to your request. We send marketing or promotional messages only as permitted by applicable law. Each marketing message identifies us as the sender and includes a means to opt out, and you may ask us at any time to stop sending marketing or promotional messages. Our Privacy Policy describes the options available to you.

6.6 Email security. Email and standard forms are not a secure channel for sensitive information. Please do not send sensitive information by email or through a form unless we have asked you to do so.

7. Intellectual Property

7.1 Website content. The Website, including its text, layout, designs, graphics, photographs, video, logos, trademarks, and other content (together, “Content”), is protected by copyright, trademark, and other laws. Content is owned by The Lodge Retirement Community, by its service providers, or by other rights holders who have authorized its use. Except as these Terms expressly permit, you may not copy, reproduce, republish, modify, distribute, display, or create derivative works from the Content without prior written permission from the owner.

7.2 Personal use. You may view, print, and save copies of Website pages for your personal, non-commercial reference, including to share information with family members or advisors, provided that you keep all copyright and proprietary notices intact.

7.3 Names and marks. “The Lodge Retirement Community” and related names, logos, and marks identify The Lodge and are protected by applicable intellectual property laws. Except as these Terms permit, you may not use them without prior written permission. Other names, logos, and marks that appear on the Website belong to their respective owners and are used only for identification.

7.4 Images of people. Photographs and video on the Website may depict residents, staff, family members, or community events. Please do not copy, download for republication, or repurpose any image that depicts a person. Any use of such an image beyond personal viewing requires prior written permission from The Lodge Retirement Community.

7.5 Third-party content. Some content on the Website, including embedded videos, maps, and images, is provided by third parties and remains subject to their own terms.

8. Feedback and Submitted Content

8.1 Feedback. If you send us comments, suggestions, reviews, or other feedback about the community or the Website (together, “Feedback”), we may use that Feedback to improve our services and communications, subject to applicable law and our Privacy Policy.

8.2 Reviews and testimonials. If you submit a review or testimonial, you confirm that it reflects your genuine experience and that you have the right to share it. We will not publish a review or testimonial that identifies you unless you have approved that publication or applicable law permits it.

8.3 No confidentiality promise. Please do not send confidential or proprietary information through the Website. Unless we agree otherwise in writing or a separate written agreement applies, Feedback is not received in confidence. Our Privacy Policy describes how we handle personal information included in Feedback.

8.4 Sensitive information in Feedback. Please do not include sensitive personal, health, or financial information in Feedback, reviews, or testimonials.

9. Third-Party Links, Tools, and Services

9.1 Links. The Website may link to third-party websites, including social media platforms, mapping services, directories, and resources concerning seniors, healthcare, and local attractions. These links are provided for convenience. We do not control, and are not responsible for, the content, privacy practices, or accuracy of third-party sites.

9.2 Embedded tools. The Website may use embedded tools provided by third parties, such as scheduling widgets, forms, video players, and analytics tools. Your use of those tools is subject to the third party’s terms as well as these Terms.

9.3 No endorsement. A link to, or reference to, a third party does not mean that we endorse that party or its products or services.

9.4 Directories and listings. Information about The Lodge on third-party directories, search engines, mapping services, and review sites is maintained by those services and their operators. We do not control those listings, and their information may not be current.

10. Accessibility

We want the Website to be usable by people with disabilities. Some content may not yet be fully usable with every assistive technology or browser. If you have difficulty using any part of the Website, or need information in another format, please contact us using the information in Section 16. Please include the address of the page and a description of the difficulty. We will review your request and respond within a reasonable time.

Nothing in this Section describes a particular accessibility standard or conformance level. Nothing in these Terms limits any accessibility right you have under applicable law.

11. Disclaimers

11.1 General disclaimer. To the fullest extent permitted by applicable law, the Website and its content are provided “as is” and “as available.” Except as required by law or as stated in a written agreement with The Lodge, we make no representations or warranties about the Website, including that it will be uninterrupted or error-free, that it will be free of harmful components, or that information on it is complete or suitable for a particular purpose.

11.2 Third-party platforms. The Website relies on services provided by third parties, including hosting, forms, scheduling, telephone, messaging, and analytics providers. We are not responsible for interruptions, delays, errors, or losses caused by those providers’ systems or services that are beyond our reasonable control, subject to Section 12.2.

11.3 No waiver of rights. Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot be excluded or limited under applicable law.

12. Limitation of Liability

12.1 Exclusion of certain damages. To the fullest extent permitted by applicable law, The Lodge Retirement Community, CRH Northwest, and their respective officers, employees, and service providers are not liable for indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website or your inability to use it.

12.2 Exceptions. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Oregon law or other applicable law. Nothing in these Terms limits any right or remedy you have under applicable consumer protection law that cannot be waived. Nothing in these Terms affects the terms of any residency agreement, service agreement, or other signed written agreement, which governs its own subject matter.

13. Governing Law and Disputes

13.1 Governing law. These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-law principles, and by applicable federal law.

13.2 Venue. Subject to any right you have that cannot be waived, any legal action arising out of these Terms or your use of the Website must be brought in the state courts located in Deschutes County, Oregon, or in the United States District Court for the District of Oregon, and the parties consent to the jurisdiction of those courts.

13.3 Informal resolution. Before filing a formal claim, we ask that you notify us in writing with a description of your concern. We will consider your concern in good faith and attempt to resolve it. This Section does not require you to use this process before contacting a government agency or asserting a right that cannot be waived.

14. Changes to These Terms and the Website

14.1 Updates. We may update these Terms from time to time. We will post the revised Terms on the Website and update the “Last Updated” date. Revised Terms apply to your use of the Website after the date they are posted, except where applicable law requires a different notice or consent.

14.2 Notice of material changes. For material changes, we may provide additional notice, such as a notice on the Website.

14.3 Continued use. Continued use of the Website after a revision is posted means that you accept the revised Terms for future use of the Website, except where applicable law requires other notice or consent. Where a change requires your consent under applicable law, we will obtain that consent in the manner the law requires.

14.4 Changes, maintenance, and interruptions. We may change, suspend, or discontinue any part of the Website at any time. We may perform scheduled maintenance, and the Website may experience unplanned interruptions. We will make reasonable efforts to limit disruption, but we do not guarantee continuous availability. We are not liable for changes to, or interruptions of, the Website, except as required by law.

15. Other Terms

15.1 Relationship to other agreements. These Terms govern only your use of the Website. They do not amend, replace, or affect any residency agreement, service agreement, lease, care agreement, or other written agreement with The Lodge Retirement Community or CRH Northwest. If a conflict arises between these Terms and a signed written agreement on the subject matter of that agreement, the signed written agreement controls.

15.2 Relationship to the Privacy Policy. Our Privacy Policy is a separate notice that describes how we collect, use, disclose, and retain personal information. It is not incorporated into these Terms and does not form part of these Terms as a contract. Where these Terms refer to the Privacy Policy, the reference is for information only. Where applicable law requires a particular privacy notice, disclosure, choice, or consent, that law governs, and the Privacy Policy describes it.

15.3 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

15.4 No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or of any other provision.

15.5 Survival. Sections 7, 8, 11, 12, and 13 survive the end of your use of the Website.

15.6 Scope. These Terms set out the terms that apply to your use of the Website. They are not intended to govern the subject matter of any residency agreement, service agreement, or the Privacy Policy, each of which governs its own subject matter.

16. Contact Information

Questions about these Terms, accessibility requests, and other inquiries may be directed to:

The Lodge Retirement Community
411 E. Carpenter Lane
Sisters, Oregon 97759
Telephone: 541-348-6500
Email: info@thelodgerc.com

Written legal notices may also be sent to:

Legal representative: CRH Northwest
PO Box 1410
Bend, Oregon 97709

Last Updated: October 21, 2026